Returns & Exchanges
We want you to love your Ekster gear, which is why we offer a 45-day return window for all products in their original condition. If you are not completely satisfied with your purchase, our streamlined process makes returns and exchanges quick and easy.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship It Back
Drop off your package at the nearest authorized carrier location; we will track the shipment as it makes its way back to our warehouse.
Receive Refund or Credit
After our team inspects the returned items, we will issue a full refund to your original payment method or send out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing